99% of all alarm companies do not have any type of patrol service respond to your home or business should your alarm activate. With local law enforcement being overwhelmed with increasing crime and calls, their response is often times delayed. Most alarm companies, after installation, just monitor your system for a monthly fee.

Some issues with police response:
Most police departments are following suit with cities such Los Angles and Dallas in which their policies are they will NOT respond to your alarm if it is “unverified.” This is due to all the false alarms they respond to and delay them from real police duties. Most police departments will check your exterior (that they can gain access to only) and if there are no signs of a break-in, they will leave a note or tag on your door advising they came and usually will charge you for a false alarm response in addition to your alarm companies’ monthly charge. SPSS can respond to any alarm system activation, no matter who your provider is.

SPSS will be on scene representing you and protecting your best interests. If you’re away and your property cannot be secured after a break-in, we will remain at your property until you or your representative arrives. SPSS will not charge the client a fee to respond on any alarm activation (real or false), as long as you are already contracting for guard or patrol service.

24 hour, live dispatch & Management response. 
With SPSS, all calls for service you will talk with a live dispatcher. SPSS has a local, 24 hour, live, bilingual dispatch which speaks several different languages to assist callers from different nationalities. Unlike many other companies trying to cut corners, we don’t have our guards, supervisors or patrol officers act as dispatchers or office management after hours. SPSS employs professionally trained dispatchers to act as a liaison between management, clients, police, fire, medical, tow companies, etc. - 24 hours a day. After receiving a call from you or your alarm company, our dispatch will quickly send that call out to a nearby patrol unit for response. All calls are digitally recorded to ensure quality control and can be reviewed by the client at any time.

Our dispatchers, much like law enforcement, can send updated client or call information to our officers while they are responding to a call through several systems we have in place: Secured phones, digital radios (that are also scrambled), and digitally secured instant call messaging through laptops and other devices used.

Our dispatch also monitors our officers and patrol cars through GPS in-car tracking systems which not only shows which car is closer to the call, but also ensures contracted service is being performed properly with all checks or patrols being done.

SPSS can also have a Manager (not just a guard or supervisor) on your property within 30-60 minutes of notification of all major incidents. SPSS management personnel is trained to deal with media, outside investigators, law enforcement personnel, etc, while protecting your interest and ensuring everything is being handled properly; we also try to protect your reputation, privacy, and liability with the greatest care and attention possible.